The Parliamentary Commissioner for Administration (commonly referred to as 'the Parliamentary Ombudsman')1 exists to provide a service to the public by undertaking independent investigations into complaints that government departments (including HMRC), a range of other public bodies in the UK, and the NHS in England have not acted properly or fairly or have provided a poor service.
The Ombudsman may investigate any action taken by HMRC in the exercise of their administrative
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Web page updated on 17 Mar 2025 17:19