Q&As

What are the legal requirements for the presentation of price information to consumers in the UK? How do they differ from the requirements for business customers?

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Published by a ½Û×ÓÊÓƵ Commercial expert
Published on: 26 June 2025
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B2C

In the UK, the legal requirements for the presentation of price information to consumers in the business-to-consumer (B2C) context are primarily governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013), the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024), and other overlapping legislation. These laws aim to ensure that price information is clear, accurate, and not misleading, enabling consumers to make informed transactional decisions.

For a detailed list of information requirements, see: Key consumer information requirements—checklist.

Under the CCR 2013, traders must provide the total price of goods, services, or digital content, inclusive of taxes (see CCR 2013, Schs 1–2). If the price cannot reasonably be calculated in advance, the trader must explain how the price will be calculated to allow the consumer to determine the total cost. Additionally, any delivery charges or other costs must be disclosed, or if they cannot be calculated in advance, the trader must inform

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